/* Gecina — dashboard démo agent vocal. Codes sobres navy/blanc. */
:root{
  --navy:#0B2545; --navy-2:#13315C; --navy-3:#1D4E89;
  --ink:#0F1A2B; --muted:#6B7A90; --line:#E3E8EF; --bg:#F4F6F9; --white:#fff;
  --ok:#1B7F5A; --ok-bg:#E7F4EE;
  --doc:#1D4E89; --doc-bg:#E8F0F9;
  --tick:#B4690E; --tick-bg:#FBF0E0;
  --tr:#8A3B3B; --tr-bg:#F8EAEA;
  --urgent:#C0392B;
  --radius:10px;
  --shadow:0 1px 2px rgba(15,26,43,.06),0 4px 16px rgba(15,26,43,.06);
}
*{box-sizing:border-box}
body{margin:0;background:var(--bg);color:var(--ink);
  font:15px/1.5 -apple-system,BlinkMacSystemFont,"Segoe UI",Inter,Roboto,Helvetica,Arial,sans-serif;
  -webkit-font-smoothing:antialiased}
.hidden{display:none !important}
.ta-r{text-align:right}

/* ── Login ───────────────────────────────────────────────────────────────── */
.login-wrap{min-height:100vh;display:flex;align-items:center;justify-content:center;
  background:linear-gradient(160deg,var(--navy) 0%,var(--navy-2) 100%);padding:24px}
.login-card{background:var(--white);padding:36px 34px 28px;border-radius:14px;
  width:100%;max-width:380px;box-shadow:0 20px 60px rgba(0,0,0,.28)}
.login-brand{font-size:24px;font-weight:700;letter-spacing:.16em;color:var(--navy)}
.login-sub{color:var(--muted);font-size:13px;margin:6px 0 26px}
.login-card label{display:block;font-size:12px;font-weight:600;color:var(--navy-2);
  text-transform:uppercase;letter-spacing:.05em;margin-bottom:14px}
.login-card input{display:block;width:100%;margin-top:6px;padding:11px 12px;
  border:1px solid var(--line);border-radius:8px;font-size:15px;font-family:inherit}
.login-card input:focus{outline:none;border-color:var(--navy-3);box-shadow:0 0 0 3px rgba(29,78,137,.12)}
.login-card button{width:100%;margin-top:10px;padding:12px;background:var(--navy);
  color:#fff;border:0;border-radius:8px;font-size:15px;font-weight:600;cursor:pointer;font-family:inherit}
.login-card button:hover{background:var(--navy-2)}
.login-err{color:#C0392B;font-size:13px;min-height:18px;margin-top:10px;text-align:center}
.login-demo{text-align:center;font-size:11px;color:var(--muted);margin-top:8px}

/* ── Topbar ──────────────────────────────────────────────────────────────── */
.topbar{background:var(--navy);color:#fff;display:flex;align-items:center;
  justify-content:space-between;padding:0 22px;height:58px;gap:16px}
.topbar-left,.topbar-right{display:flex;align-items:center;gap:12px;min-width:0}
.brand{font-weight:700;letter-spacing:.16em;font-size:16px}
.divider{width:1px;height:20px;background:rgba(255,255,255,.25)}
.topbar-title{font-size:14px;color:rgba(255,255,255,.86);white-space:nowrap;
  overflow:hidden;text-overflow:ellipsis}
.badge-demo{font-size:10px;font-weight:700;letter-spacing:.08em;padding:3px 8px;
  border:1px solid rgba(255,255,255,.35);border-radius:20px;color:rgba(255,255,255,.9);white-space:nowrap}
.live-dot{width:8px;height:8px;border-radius:50%;background:#4ADE80;
  box-shadow:0 0 0 0 rgba(74,222,128,.6);animation:pulse 2s infinite}
.live-dot.stale{background:#94A3B8;animation:none;box-shadow:none}
@keyframes pulse{0%{box-shadow:0 0 0 0 rgba(74,222,128,.55)}70%{box-shadow:0 0 0 7px rgba(74,222,128,0)}100%{box-shadow:0 0 0 0 rgba(74,222,128,0)}}
.live-label{font-size:12px;color:rgba(255,255,255,.72)}
.user{font-size:13px;color:rgba(255,255,255,.9);padding-left:8px;border-left:1px solid rgba(255,255,255,.2)}
.btn-ghost{background:transparent;border:1px solid rgba(255,255,255,.3);color:#fff;
  padding:6px 12px;border-radius:7px;font-size:13px;cursor:pointer;font-family:inherit}
.btn-ghost:hover{background:rgba(255,255,255,.1)}

/* ── Layout ──────────────────────────────────────────────────────────────── */
.layout{max-width:1360px;margin:0 auto;padding:22px}
.kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:18px}
.kpi{background:var(--white);border:1px solid var(--line);border-radius:var(--radius);
  padding:16px 18px;box-shadow:var(--shadow)}
.kpi-label{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--muted)}
.kpi-value{font-size:32px;font-weight:700;color:var(--navy);line-height:1.15;margin-top:6px;
  font-variant-numeric:tabular-nums}
.kpi-sub{font-size:12px;color:var(--muted);margin-top:2px}
.cols{display:grid;grid-template-columns:1fr 340px;gap:14px;align-items:start}
@media(max-width:1080px){.cols{grid-template-columns:1fr}.kpis{grid-template-columns:repeat(2,1fr)}}

.card{background:var(--white);border:1px solid var(--line);border-radius:var(--radius);
  box-shadow:var(--shadow);overflow:hidden}
.card-head{display:flex;align-items:center;justify-content:space-between;
  padding:14px 18px;border-bottom:1px solid var(--line)}
.card-head h2{margin:0;font-size:14px;font-weight:600;color:var(--navy)}
.hint{font-size:12px;color:var(--muted)}

/* ── Table ───────────────────────────────────────────────────────────────── */
.table-scroll{overflow-x:auto}
table.calls{width:100%;border-collapse:collapse;font-size:14px}
table.calls th{text-align:left;font-size:11px;font-weight:600;text-transform:uppercase;
  letter-spacing:.05em;color:var(--muted);padding:10px 18px;background:#FAFBFD;
  border-bottom:1px solid var(--line);white-space:nowrap}
table.calls td{padding:12px 18px;border-bottom:1px solid var(--line);vertical-align:top}
table.calls tbody tr{cursor:pointer}
table.calls tbody tr:hover{background:#F7F9FC}
table.calls tbody tr:last-child td{border-bottom:0}
.t-time{font-variant-numeric:tabular-nums;white-space:nowrap;font-weight:600;color:var(--navy)}
.t-date{display:block;font-size:11px;font-weight:400;color:var(--muted)}
.t-motif{font-weight:500}
.t-cat{display:block;font-size:11px;color:var(--muted);text-transform:uppercase;letter-spacing:.04em}
.t-log{font-size:12px;color:var(--muted);display:block;margin-top:2px}
.t-dur{font-variant-numeric:tabular-nums;color:var(--muted);white-space:nowrap}
.tag-nuit{display:inline-block;font-size:10px;font-weight:600;color:var(--navy-3);
  background:#EDF2F9;border-radius:4px;padding:1px 5px;margin-left:6px;vertical-align:middle}

.pill{display:inline-block;font-size:12px;font-weight:600;padding:3px 10px;border-radius:20px;white-space:nowrap}
.pill.resolu{background:var(--ok-bg);color:var(--ok)}
.pill.document{background:var(--doc-bg);color:var(--doc)}
.pill.ticket{background:var(--tick-bg);color:var(--tick)}
.pill.transfert{background:var(--tr-bg);color:var(--tr)}
.pill.en_cours{background:#EAF6EE;color:var(--ok)}
.pill.urgente{background:#FBE9E7;color:var(--urgent)}

@keyframes flashRow{0%{background:#FFF6DA}100%{background:transparent}}
tr.is-new{animation:flashRow 3.5s ease-out}
tr.is-live td{box-shadow:inset 3px 0 0 #4ADE80}

/* ── Capacités ───────────────────────────────────────────────────────────── */
.cap-list{list-style:none;margin:0;padding:6px 0}
.cap-list li{display:flex;align-items:flex-start;gap:10px;padding:10px 18px;font-size:13px}
.cap-txt{flex:1;line-height:1.35}
.cap-txt small{display:block;color:var(--muted);font-size:11.5px;margin-top:1px}
.toggle{flex:0 0 32px;width:32px;height:18px;border-radius:20px;background:#D5DCE6;position:relative;margin-top:2px}
.toggle::after{content:"";position:absolute;top:2px;left:2px;width:14px;height:14px;
  border-radius:50%;background:#fff;transition:left .2s}
.toggle.on{background:var(--ok)}
.toggle.on::after{left:16px}
.cap-state{font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.05em;
  color:var(--muted);flex:0 0 auto;margin-top:4px}
.cap-state.on{color:var(--ok)}
.caps-foot{padding:12px 18px;border-top:1px solid var(--line);font-size:11.5px;color:var(--muted);background:#FAFBFD}

/* ── Drawer (fiche appel) ────────────────────────────────────────────────── */
.overlay{position:fixed;inset:0;background:rgba(11,37,69,.32);z-index:20}
.drawer{position:fixed;top:0;right:0;bottom:0;width:560px;max-width:94vw;background:var(--white);
  z-index:21;display:flex;flex-direction:column;box-shadow:-8px 0 32px rgba(11,37,69,.18)}
.drawer-head{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;
  padding:20px 22px;border-bottom:1px solid var(--line);background:var(--navy);color:#fff}
.drawer-title{font-size:17px;font-weight:600}
.drawer-sub{font-size:12.5px;color:rgba(255,255,255,.75);margin-top:4px}
.btn-close{background:transparent;border:0;color:#fff;font-size:26px;line-height:1;
  cursor:pointer;padding:0 4px;opacity:.8}
.btn-close:hover{opacity:1}
.drawer-body{overflow-y:auto;padding:20px 22px 40px}
.sec{margin-bottom:24px}
.sec h3{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.07em;
  color:var(--muted);margin:0 0 10px}
.resume{font-size:14px;line-height:1.6;color:var(--ink);background:#FAFBFD;
  border:1px solid var(--line);border-radius:8px;padding:13px 15px}
.meta-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.meta{background:#FAFBFD;border:1px solid var(--line);border-radius:8px;padding:10px 12px}
.meta-l{font-size:10.5px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);font-weight:600}
.meta-v{font-size:14px;margin-top:3px;font-weight:500}

/* Encart charge — argument commercial : visible Gecina, jamais dit au locataire */
.charge-box{border:1px solid var(--line);border-left:3px solid var(--navy-3);
  border-radius:8px;padding:13px 15px;background:#F7FAFD}
.charge-v{font-size:15px;font-weight:600;color:var(--navy)}
.charge-note{font-size:12px;color:var(--muted);margin-top:7px;line-height:1.45}
.charge-note b{color:var(--navy-2);font-weight:600}
.charge-said{margin-top:9px;padding:8px 11px;background:#fff;border:1px dashed #C7D3E2;
  border-radius:6px;font-size:12.5px;font-style:italic;color:var(--navy-2)}

/* Timeline */
.tl{list-style:none;margin:0;padding:0;position:relative}
.tl::before{content:"";position:absolute;left:7px;top:6px;bottom:6px;width:1px;background:var(--line)}
.tl li{position:relative;padding:0 0 16px 26px}
.tl li:last-child{padding-bottom:0}
.dot{position:absolute;left:2px;top:4px;width:11px;height:11px;border-radius:50%;
  background:#fff;border:2px solid var(--muted)}
.dot.ticket{border-color:var(--tick)}.dot.document{border-color:var(--doc)}
.dot.transfert{border-color:var(--tr)}.dot.log{border-color:#B4BEC9}
.dot.rdv,.dot.verification{border-color:var(--navy-3)}.dot.fin{border-color:var(--ok)}
.tl-t{font-size:11px;color:var(--muted);font-variant-numeric:tabular-nums}
.tl-l{font-size:13.5px;font-weight:500;margin-top:1px}
.tl-d{font-size:12px;color:var(--muted);margin-top:2px;line-height:1.4}
.tl-ref{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:11.5px;
  background:#EEF2F7;border-radius:4px;padding:1px 5px;color:var(--navy-2)}

/* Transcript */
.tr-line{display:flex;gap:9px;margin-bottom:9px;font-size:13.5px;line-height:1.5}
.tr-who{flex:0 0 74px;font-size:11px;font-weight:600;text-transform:uppercase;
  letter-spacing:.04em;color:var(--muted);padding-top:2px}
.tr-line.agent .tr-who{color:var(--navy-3)}
.tr-txt{flex:1;background:#FAFBFD;border:1px solid var(--line);border-radius:8px;padding:8px 11px}
.tr-line.agent .tr-txt{background:#F2F7FC;border-color:#DCE7F2}
.empty{color:var(--muted);font-size:13px;font-style:italic}